Everything You Need in One CRM Platform
NairoCRM Features
NairoCRM brings your sales, marketing, and support under one roof, helping you
close more deals and keep every customer happy – without the usual CRM headaches.
Sales & Pipeline Management
Deal Pipeline:
Visualize your sales pipeline stages at a glance. Drag-and-drop deals as they progress, and instantly spot which deals need attention.
Follow-up Reminders:
Never miss a follow-up – set task reminders or automated alerts for next steps with each prospect. Nudge notifications ensure you reach out at the right time.
Contact & Lead Management:
Every lead and customer profile in one place. Log calls, emails, and WhatsApp chats so your team always has full context.
Quotes & Opportunities:
Track deal value, expected close dates, and probability. Forecast your sales and identify your hottest opportunities with ease.
Email Campaigns:
Design and send email newsletters or drip campaigns right from NairoCRM. Segment your contact list and deliver personalized content that converts.
Lead Scoring & Qualification
Automatically score leads based on interest and engagement (email opens, link clicks, site visits). Identify your most eager prospects so sales can prioritize them
Web Forms & Lead Capture:
Capture leads from your website or landing pages directly into NairoCRM. No more manual importing – new inquiries show up instantly for your team to follow up.
Multichannel Reach:
Besides email, connect with leads via SMS or WhatsApp in a single click. All conversations are logged under the lead’s profile for a 360° view.
Marketing & Lead Generation
Customer Service & Support
Support Tickets
Organize customer inquiries or issues in a ticket list. Assign tickets to team members, set priorities, and track resolution progress so nothing gets overlooked.
Contact History:
Whenever a customer reaches out, your support reps can see the full history – past purchases, emails, calls, and more – all on one screen. No more asking the same questions twice.
Service Workflows:
Set up workflows to escalate critical issues or send automatic follow-ups like “How was your experience?” after closing a ticket.
Knowledge Base Integration
(Coming soon) Create a library of FAQ articles or help docs. Empower customers to self-service common questions, while your team focuses on tougher problems
Dashboards:
Customize your dashboard to see metrics that matter – from monthly sales totals and lead volume to support ticket response times. All updated in real time for instant insight.
Reports:
Generate detailed reports in a few clicks. Track sales performance by team member, analyze campaign results, or segment customers by purchase history. No more guesswork – know exactly where you stand.
Sales Forecasting:
Use your pipeline data to forecast future revenue. Plan ahead with confidence by spotting trends and identifying which deals are likely to close.
Cohort & Funnel Analysis:
Understand your customer journey. See how leads move through your funnel and where they drop off, so you can fix bottlenecks and boost conversion rates.
Analytics & Insights
Integrations & Customization
Email & Calendar Sync
Integrate with Gmail/Outlook to automatically log emails and meetings. Send emails from NairoCRM and keep your communications synced.
Popular Apps
Connect NairoCRM with accounting software, e-commerce platforms, or any other key apps via our growing list of integrations and open API. (QuickBooks, Xero, Shopify and more – we’ve got you covered.)
WhatsApp & SMS Integration:
Use our built-in integrations or API to send WhatsApp messages or SMS straight from the CRM. Engage customers on their favorite channels without leaving NairoCRM.
Tailored to You:
Easily customize fields, deal stages, and workflows to match your business process. NairoCRM adapts to your needs – not the other way around.