Capability / Round Robin Routing

Leads and tickets, fairly assigned.

Round robin routing that respects working hours, capacity, and skill. Every new lead and ticket reaches an owner inside seconds. Nothing dies in an inbox.

Lead routing · BD Team
Mary Achieng · Web Design enquiry
Source: Instagram · KES 80,000
JK
Joseph Kimani
3 active
FW
Faith Wairimu
Next in line
BM
Brian Mwendwa
4 active
Rule: BD Team · Mon-Fri 09:30-17:00 Assigned in 0.8s
How it works

From inbox to owner, in under a second.

1

Lead arrives

From a form, a manual entry, or an email. Lands in the pipeline you chose.

2

Rule kicks in

Round robin checks who's next, what hours they keep, and how loaded they are.

3

Owned and notified

Lead is assigned. The owner sees it in their queue and in their inbox.

Use cases

Built for real working hours.

Working hours respected

A Saturday lead waits for Monday morning, then goes to the rep on shift. No 3am notifications.

Capacity caps

Cap each rep at a max number of active leads so the busiest one doesn't drown.

Pause without breaking the rotation

Rep on leave? Click pause. The rotation skips them until they're back, no manual fixing.

Sales and support, same engine

Same round robin runs on tickets as on leads. Different teams, different rules, one mental model.

A Saturday lead used to mean a Monday cold call. Now it sits politely until Monday at 09:30, then lands with the right rep. Our conversion went up just from that.

JK
Joseph Kimani
Ops Director · Dar es Salaam

Stop losing leads in the inbox.

Free for 3 users. Set up round robin on your first pipeline today.