Log every ticket, every channel.
Manual entry, email forwarding, web forms. Every issue lands in one queue with the customer's history attached.
Customer issues come in by email, by web form, or by referral. Nairo logs every one, routes it to the right person, and tracks it until it's closed. No inbox roulette.
Three things every support team needs. Not 50 features nobody opens.
Manual entry, email forwarding, web forms. Every issue lands in one queue with the customer's history attached.
Round robin or manual. By skill, by team, by working hours. New tickets reach an owner inside a minute.
Every step logged. Reopen if needed. Customer history travels with the contact, so the next ticket starts informed.
Configure round robin for your support team the same way as sales. Tickets get an owner the moment they land. Working hours, weekends, and capacity all respected.
Round robin · respects working hours
Combined contact and ticket history
Every contact carries their entire history with them. Tickets, deals, calls, notes. When a new ticket arrives, your agent already knows who they are and what's been going on.
We were losing tickets in a shared inbox. Customers had to repeat themselves every time. Now every ticket has an owner and our customers actually feel known.
Free for 3 users. Set up your first ticket pipeline in 10 minutes.