Pricing FAQs | NairoCRM. Plans, trials, seats and billing, answered.
Pricing questions

Your pricing questions, answered properly.

Everything about Spark, Foundation, Growth and Scale: what each plan carries, how trials and seats work, and what happens when you outgrow a step.

All 19 answers

The plans

What is Spark and what does it include?
Spark is the free plan and the first step on the path: 3 users, 1 sales pipeline, 1,000 contacts and leads, 2 marketing channels, and 1 capture form carrying 100 leads a month, with leads, deals and won or lost tracking built in. There is no time limit on Spark.
What does Foundation add?
Foundation is $59 a month, or $590 a year, and is built for the first real team: 6 users included, 3 pipelines, 3 round robin routing processes, email from the CRM with templates and history, 15,000 contacts and leads, 5 channels, and 5 forms carrying 2,000 form leads a month.
What does Growth add?
Growth is $119 a month, or $1,190 a year, and it is our most popular plan: 15 users included, the WhatsApp inbox, landing pages, 6 pipelines, 5 routing processes, 10 channels, 15 forms with 5,000 form leads a month, and room for 50,000 contacts and leads.
What does Scale add?
Scale is $249 a month, or $2,490 a year, for teams running many branches and markets: 40 users included, multi-currency deals, 15 pipelines, 10 routing processes, 20 channels, and unlimited contacts, leads, forms and form leads.
Which plan is right for my stage?
As a rule of thumb: a solo founder or a first look starts on Spark, a first real team lays its structure on Foundation, a team running sales, marketing and support together hits its stride on Growth, and a business across branches and markets runs on Scale. You can move up whenever a step starts to pinch.
Are multi-business management, ticketing and reports included?
They are part of the platform. We are finalising how they sit across the plans, so ask us and we will walk you through how they fit yours.

Trials and starting

How does the 14-day free trial work?
Every paid plan comes with a 14-day free trial, so you can run Foundation, Growth or Scale with your real pipeline before you pay. Spark needs no trial because it never expires.
Do I need a trial for Spark?
No. Spark is free from the first day and stays free, so you just start and use it. There is no time limit on Spark.
What happens when my trial ends?
You pick the plan that fits and carry on. If you are torn between two steps, talk to us and we will help you choose.

Seats and billing

How much do extra seats cost?
$8 per user, per month, on any paid plan. Spark stays at its 3 included users, so when a fourth person joins, Foundation is your next step.
How does annual billing work?
Pay for ten months, use it for twelve. Foundation is $590 a year instead of $708, Growth is $1,190 instead of $1,428, and Scale is $2,490 instead of $2,988. That is about 17 percent off, or 2 months free.
Can I choose between monthly and annual billing?
Yes. Every paid plan is offered both ways: monthly if you want flexibility, annual if you want 2 months free.
What currency are prices in?
US dollars, on every plan and every billing period.

Changing plans and growing

Can I upgrade or downgrade later?
Yes. The plans are built as a ladder: start on Spark, lay the foundation, hit your stride, then scale. You move between steps as your team changes, and we will help you choose if you are torn.
What happens when I hit a limit, like contacts or forms?
Every plan carries its ceilings, and when you are pushing against one, the next step up raises it. Growth, for example, takes you from 15,000 to 50,000 contacts, and Scale removes the ceiling entirely.
What if we are bigger than Scale?
Teams beyond 40 seats, or teams that need a security review or custom procurement, are a custom arrangement we handle directly. Talk to us and we will shape it around you.

Trust and the fine print

Where can I read the legal detail?
The terms of service, refunds policy, cookie policy and data processing agreement are all published on the site, and our security page covers how we look after your data.
Do you sign data processing agreements?
Yes. Our data processing agreement is published on the site, and anything beyond it, like a full security review, sits under a custom arrangement.
Who do I talk to about pricing that does not fit these boxes?
Email hello@nairocrm.com or use the contact page, and a human will come back to you.

Still weighing it up?

Start on Spark and feel the platform with your own pipeline, or book a 30 minute demo and bring your questions.

No time limit on Spark. Every paid plan has a 14-day free trial.