We want you to be happy with NairoCRM. We also want to keep the rules simple. This page sets out when we issue refunds and how to ask for one.
The Free plan is free. There is nothing to refund. Use it for as long as you want, and switch to a paid plan when you outgrow it.
Monthly subscriptions are billed in advance for each one-month period. When you cancel, your plan stays active until the end of the current month, then your account moves to the Free plan or is closed, depending on your preference.
We do not refund the unused portion of a month. If you want to leave, cancel before the next billing date and you will not be charged again.
Annual subscriptions are billed in advance for a full year and discounted vs paying monthly.
If you pay for an annual plan and decide within 14 days that it is not for you, contact us. We will refund the annual fee in full and move your account to the Free plan.
Annual fees paid after the 14-day window are non-refundable. If you cancel mid-year, your paid plan stays active until the end of the prepaid period, then your account moves to Free or is closed.
If you have been double-charged, charged for an account you never set up, or charged after cancellation, contact us. We will refund the duplicate or accidental charge in full as soon as we have verified it.
If a sustained outage or a critical bug meaningfully affects your ability to use NairoCRM and we cannot resolve it in a reasonable timeframe, we may issue a partial refund or service credit. We assess these case by case.
Our Status page records incidents and resolutions.
Adding seats mid-period is billed pro-rata on your next invoice. Removing seats mid-period takes effect immediately for permissions, but you will not be credited for the unused portion of those seats in the current billing period.
Contact us through the link below. Please include:
We respond within 5 business days. Approved refunds typically appear in your account within 5 to 10 business days, depending on your bank or payment provider.
Refunds are issued in the original currency you were charged. We do not refund any third-party fees (for example, conversion or transfer fees) that your bank or payment provider charged you.
We may update this Refund Policy. Existing prepayments will be refunded under the policy that was in effect at the time you paid, unless local mandatory law requires otherwise.