Customer support | NairoCRM. Keep what you won.
Customer support

Keep what you won.

Tickets, customer history and a shared WhatsApp inbox, so winning the deal starts the relationship instead of ending the record.

Support / Tickets
Delivery delayed on order 4521
Faith W.
In progress
Invoice copy request
Daniel K.
Resolved
Onboarding help for new branch
Grace M.
Open
Warranty claim follow up
Peter O.
Open
Every ticket owned, every record complete.
Growth and up

The WhatsApp inbox.

Your customers already run their day on WhatsApp. From Growth up, every one of those conversations lands in a shared inbox with the customer's history behind it, instead of living and dying on someone's personal phone.

See the WhatsApp inbox
  • One shared inbox the whole team works from
  • Conversations kept on the customer record
  • Context that survives handovers and resignations
Tickets

Every issue logged, owned and closed.

Log every ticket, every channel

Whether it came in by call, email or chat, the issue becomes a ticket on the customer's record, not a memory in someone's head.

Right person, every time

Tickets land with an owner, with statuses and categories that match how your team actually works, so nothing floats unclaimed.

Status, history, close out

The full timeline sits on the record: what was raised, what was promised, and when it was resolved, visible to anyone who picks it up next.

The thread

Support sees what sales sold.

The customer raising a ticket is the same customer marketing found and sales closed. Nairo keeps that one thread intact, so support answers with the whole story, and your reports show the load your team is really carrying.

See how the fronts connect
  • Deals, tickets and conversations on one record
  • Marketing fills, sales closes, support keeps
  • First click to kept customer, one thread

The sale is the start.

Start free, get your pipeline moving, and give support the same record sales and marketing already share.

No time limit on Spark. The WhatsApp inbox comes with Growth and Scale.